1xbed Privacy Policy — Your Data, Fully Protected

01What Information We Collect

Various types of information are collected to operate the 1xbed platform. This data falls into two main categories — what you provide directly, and what is collected automatically while you use the platform.

We only collect information that is strictly necessary — nothing more. Sensitive data such as your NID or passport number is used exclusively for KYC purposes and stored in encrypted form.

02How We Collect Your Information

1xbed collects information in the following ways:

• Directly provided: Information you provide through registration forms, KYC uploads, payment details, and support tickets.
• Automatically collected: Through cookies, log files, and tracking pixels while you use the website or app.
• From third parties: Limited information may be received through payment providers or identity verification services.

03How Your Information Is Used

1xbed uses your information for the following purposes:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To send you information about bonuses, promotions, and rewards — only with your consent.
• To detect and prevent fraud.
• To monitor responsible gaming and provide support when needed.
• For customer support and complaint resolution.
• For platform performance analysis and improvement.
• To meet legal and regulatory obligations.

Your data is never sold to advertising networks or added to marketing databases.

04Data Sharing & Third Parties

1xbed may share limited information with third parties in specific circumstances:

• Payment Providers: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• Identity verification service: With verified institutions approved under the KYC process.
• Game Providers: Limited data necessary for game operations.
• Legal Authority: When required by a valid court order or regulatory authority.

Your information is not shared with any third parties beyond those listed above. Our service partners are bound by data privacy agreements and are required to uphold the same protection standards we follow.

05Security Measures

To protect your data, 1xbed has implemented multiple layers of technical and administrative security measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & Intrusion Detection: Advanced technology is in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): You can enable 2FA on your account for an extra layer of security.
• Regular Security Audits: Platform security is tested on a regular basis.
• Restricted Staff Access: Only authorized staff members can access user data.

Please keep in mind, however, that no method of transmission over the internet is 100% secure. We take every measure to protect your data, but absolute security cannot be guaranteed by anyone. Keep your password strong and never share it with others.

06Data Retention Period

1xbed does not retain data longer than necessary. General policy:

• All account data is retained for as long as the account remains active.
• Even after account closure, certain data may be retained for up to 5 years as required by law.
• Transaction history must be retained for a minimum of 5 years in accordance with financial regulatory requirements.
• Marketing emails are deleted promptly upon withdrawal of consent.

07Your Rights

Under 1xbed's Privacy Policy, you have the following rights:

To exercise these rights support@1xbed.onlineto send us an email. We will respond within 30 business days.

08Protection of Minors' Data

1xbed is operated exclusively for adults (18+). We do not knowingly collect any information from minors.

If we have reason to believe a user is under 18, the account will be suspended immediately and any collected data will be deleted. If a parent or guardian believes their child has created an account, we urge them to contact our support team right away.

09Cookies & Tracking Technologies

The 1xbed website uses cookies — small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences (language, theme).
• Analytics cookies: For platform usage analytics — you can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may affect login functionality and session performance.

10Contact, Complaints & Policy Updates

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

• Email: support@1xbed.online
• Live chat: Log in to the platform and chat with us directly.

Privacy complaints will receive an initial response within 7 business days and we will endeavor to resolve them fully within 30 business days.

Policy Updates: This Privacy Policy may be updated from time to time. The date of any changes will be shown at the top of the page, and significant updates will be communicated to your registered email address. Continued use of the platform constitutes acceptance of the updated policy.